August 26 - Business Strategies & Tactics
Speakers: Sinead King, Founder of Handle It, Inc. and
J.R. Stewart, Wealth Management Advisor, Assistant Vice-President TRB Wealth Management, a Division of Texas Regional Bank
Topics:
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Strategies and Tactics for Startups
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Strategies and Tactics for companies in business for more than 5 years
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Designing a Strategic Exit
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Most small businesses don’t have time to strategize or think about tactics as the day-to-day operations are all consuming. Take an afternoon to learn with fellow small business owners and strategize together. You might learn as much from each other as what the presenters share.
Over the years we have seen businesses, especially on Main Street, close their doors and in many cases the business could have been sold. The session on Designing a Strategic Exit will provide the “how to” develop a strategic plan to sell your business long before you need or want to. Attendees will learn how to increase the value of their business through proper bookkeeping, business records, and establishing the value of your Brand.
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Nimitz Hotel Ballroom, part of the National Museum of the Pacific War
Presentation 1:30pm - 4:30pm | Wine reception 4:30pm - 5:30pm
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October 7 - Excellent Guest Service
Speakers: Jim Mikula, President/CEO Fredericksburg Chamber of Commerce and
Ruth Ann Hattori, Co-Founder RAMI Design Group
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An interactive workshop for attendees to learn the basics of excellent guest service and design a plan for improving guest service at their organizations with their fellow attendees. Any organization will benefit from this Master Class whether it is agricultural, city/county government, education, retailers, hospitality, manufacturers, medical, non-profits, and tech.
You will have the chance to learn and work on:
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How to connect your mission to customer service
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The levels of how your customers evaluate your product, delivery, service, and relationships
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Identifying customer friction points by plotting the customer journey
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The Power of Moments
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How recruiting sets the stage for hiring staff that are ready to learn about your service excellence experience
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Nimitz Hotel Ballroom, part of the National Museum of the Pacific War
Presentation 1:30pm - 4:30pm | Wine reception 4:30pm - 5:30pm
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Contact Candice Weirich for information about sponsorship at 830-997-5000 or info@fbgtxchamber.org